Orders will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Chinese Spring Festival). For details on public holidays in the destination country, please refer to the local government website.
Please also note that delays may occur as a result of pending payment authorizations.

You can view your order details by clicking the “My order” button in your order confirmation email. This email was sent to the email address provided during checkout. If you can’t find your order receipt email, please contact support for more information.

If an order has not shipped, we may be able to cancel it. Please contact us with your order number as soon as possible.
If your order has already shipped, we are no longer able to cancel it. For more details on returns & exchanges, please see this article.

Unused items purchased through our website can be returned or exchanged within 30 days of purchase. Note that any shipping fees related to the return will not be covered by SOMOSTEL. If you would like to proceed with a return or exchange, please contact us for detailed instructions.

Some international countries may impose additional taxes or duties on imported goods. These additional taxes or duties are set by your local government and are entirely out of our control. If applicable, SOMOSTEL will not be responsible for any import taxes or duties. For further details of charges, please contact your local Customs office directly.