Privacy Policy

 

The “SOMOSTEL” brand is managed and operated in the Chinese region by SOMOSTEL TECHNOLOGY CO., LIMITED. (“SOMOSTEL”). If you have any questions, comments or suggestions, please contact us through www.isomostel.com

We fully recognize the significance of protecting your personal information (as defined below). This Privacy Policy (“Policy”) describes how SOMOSTEL collects, processes, uses, disseminates or provides your personal information through the SOMOSTEL official website (www.isomostel.com) (collectively referred to as the “Website”) and other means (such as social media, cookies, etc.). 

Before using any of the products or services provided by us, please make sure to carefully read and fully understand this privacy policy. You should start using the products or services only after confirming that you have fully understood and agreed to this privacy policy. If you have any questions regarding the processing of your personal information, please feel free to contact us at any time.

1.What is personal information?

In this policy, personal information refers to information such as your name, gender, date of birth, phone number, address, email address, username, online identifier, personal profile picture, account (property) information, personal devices, etc.; it also includes unique digital identifiers, such as your computer’s IP address, mobile device’s MAC address, Cookies, and any other information that can directly or indirectly identify your identity; it also includes other information related to your consumption, habits, preferences, interests, etc.

“Sensitive personal information” refers to personal information that, if leaked or illegally used, is likely to cause the personality dignity of a natural person to be infringed upon or their personal or property safety to be endangered. This includes biometric information, religious beliefs, specific identities, medical health information, financial accounts, travel trajectories, etc., as well as the personal information of minors under the age of 14 (except for financial account information related to order payment). Generally, we do not process such information. 

2.The purpose of our handling of your personal information

The purpose of our handling of your personal information is to fulfill the orders you placed on our website, to ensure the security of your account, and to understand your preferences in order to provide a wider range and higher quality of products and services. 

3.The ways and means by which we collect personal information

a.Information voluntarily provided by you. When you register or create an account, we will collect your name, phone number, email address, as well as your gender, birth month, and gender. The collection of these details is aimed at recommending products suitable for you and sending birthday rewards for members. If you do not provide this information, it will not affect your successful registration as a member of SOMOSTEL and your use of our services; When you place an order or purchase products, we will collect information about the products you purchased, payment information, recipient information, invoice information, etc.; When you interact with our customer service for support or provide feedback to us, we may access your historical order information, product logistics information, etc., record your communication with our customer service, in order to provide after-sales or dispute resolution services. 

b.The information we automatically collect. When you visit our website, or when you interact with us through emails or advertisements on our website or other websites, we will automatically collect the following information using cookies or other tracking technologies:

  • Internet Protocol (IP) address and other device identifiers
  • Your login information, browser type, browser plugin types, operating system, time zone settings
  • Information about the pages you visit on our website (for example: the products you searched for or viewed, the time you spent on each page, crashes, download errors, and response times)

For more details, please refer to SOMOSTEL’s “Cookies Policy”. You can adjust your browser settings to block cookies or limit certain tracking. However, such changes, adjustments, or limitations may affect your experience using certain services/functionalities on our website, or you may not be able to fully utilize the services/functionalities we provide. 

c.Information collected from third-party sources. With the consent of the third party that you have agreed to disclose your information externally, we may also obtain and collect certain of your information from third-party sources, including social media, third-party applications and similar technologies. This information may include your name, username, mailing address, phone number, email address, demographic information, habits, preferences, interests, etc. 

d.Expanding business functions based on device permissions. To enjoy more personalized services and expand business functions, you can choose independently whether to enable device permissions and provide the corresponding personal information. Through the device’s camera, photo album, microphone, and location (positioning), your pictures, videos, sounds, and geographical locations will be provided. 

4.How we use your personal information

a.To fulfill our contract with you. We use and process your necessary personal information to fulfill our contractual obligations and those of our company (including processing your orders and payments, or taking the steps required to enter into a contract as you requested). 

b.Based on your consent. Additionally, based on your separate consent, we also use and process your personal information for other marketing purposes:

  • To communicate with you about the latest information regarding our products
  • To provide product types that you may be interested in, including customized advertisements, marketing promotion activitie
  • To personalize and customize your website experience
  • To invite you to provide feedback in order to improve our products, services and website 

c.Fulfilling legal duties or obligations. We use and process your personal information to fulfill our legal duties or obligations, including:

  • Managing your registered account or membership on our website
  • Ensuring the security of your account and transactions
  • Preventing or detecting fraud and abuse on our website
  • Fulfilling obligations for network operation management and cybersecurity protection
  • Cooperating with law enforcement or judicial authorities as required

d.Handle your publicly disclosed personal information within a reasonable scope. Handle your personally disclosed information (whether disclosed voluntarily or legally disclosed by others) within a reasonable limit, including:

  • Personal information that you disclose voluntarily and which is known or should be known to be accessible by the general public;
  • Information you provide to relevant entities, where it is clearly understood at the time of provision that the information will be disclosed by the collecting party to the public;
  • Information disclosed by news media;
  • Information legally disclosed to the public by judicial or administrative authorities in accordance with their statutory duties. 

5.How and with whom we share, transfer or disclose your personal information

In principle, we will not actively share, transfer or disclose your personal information unless any of the following circumstances occur:

a.You explicitly request that we share your personal information with any third party;

b.Based on the necessity of fulfilling a contract, such as sharing your personal information with courier companies for the fulfillment of the need for commodity delivery, or sharing your personal information with payment/financial institutions for order payment;

c.After obtaining your separate consent to share or disclose your personal information with a third party;

d.In accordance with the requirements of laws and regulations for sharing, such as when the judicial authorities obtain your personal information through legal procedures, or when it is necessary to disclose your personal information in emergency situations to protect your life, health or property safety;

e.For public disclosure in accordance with legal requirements, or for other legitimate reasons that do not require consent (such as public interest in news reporting, public opinion supervision, etc., within a reasonable scope of disclosure). 

Currently, we will share your personal information with the following individuals:

  1. Authorized personnel or the entrusted technical service institution. Within SOMOSTEL, only the officially authorized personnel or the entrusted technical service institution can access your personal information when necessary to perform our related services and duties. We will make relevant agreements with the authorized personnel or the technical service institution to protect your personal information and supervise their processing activities of your personal information.
  2. Sharing of personal information with affiliated enterprises. To better understand your preferences and provide you with higher-quality products and services, under the premise of meeting legal requirements, we may also share your personal information with our affiliated enterprises. In the event of our merger, division, dissolution, declaration of bankruptcy, acquisition or sale of assets or business, or any similar transactions, the scope of “affiliated enterprises” may change.

 When we need to transfer personal information due to mergers, divisions, dissolution, or being declared bankrupt, we will issue notifications via email, phone calls or public announcements, informing you of the name and contact information of the recipient. If there are any changes in the purpose or method of processing your personal information, the recipient will obtain your consent again. 

Purpose of the overseas recipient for handling personal information: Data analysis and statistics.

Scope of personal information handling by the overseas recipient: The overseas recipient can access your personal information through the company’s information system, but generally only accesses your order information (including transaction region, transaction time, transaction amount, transaction product, etc.). The order information does not contain your identity information and delivery address, and generally cannot identify the individual consumer.

Way of personal information handling by the overseas recipient: The overseas recipient does not process personal information, but only conducts statistical analysis of order information.

The way and procedure for you to exercise the rights stipulated by law and in this privacy policy with the recipient that has transferred data across borders: You can directly contact the recipient to make your request; or you can contact us and make your request through us to the overseas recipient. 

6. Safety and Preservation

a.Security. We attach great importance to and are committed to protecting the security of your personal information. We take appropriate technical and organizational measures to safeguard your personal information from accidental loss, illegal or accidental destruction, alteration, unauthorized disclosure or access. However, no electronic transmission or electronic storage method is 100% secure. Although we will make commercially reasonable efforts to protect your personal information, we cannot guarantee the absolute security of personal information. Any risks associated with the transmission of your personal information over the internet are borne by you. To protect your personal information and information as safely as possible, we recommend that you protect your device (i.e., the latest antivirus system), and your internet service provider should take appropriate measures to protect the security of network data transmission (i.e., firewalls and anti-spam filtering).

b.Retention. We determine the retention period of personal information based on the following criteria:

  • To fulfill the transactional purposes related to you, and to maintain the corresponding transaction and business records to address your possible inquiries or complaints;
  • To ensure the security and quality of the services we provide to you;
  • Whether you agree to a longer retention period;
  • According to the requirements of the statute of limitations; and whether there are any other special agreements regarding the retention period or legal regulations.

Unless otherwise stipulated by law, we will retain your personal information only for the period necessary to achieve the purposes described in this policy. After the retention period expires, we will delete or anonymize your personal information in accordance with the requirements of applicable laws. Additionally, in accordance with the requirements of the “E-commerce Law of the People’s Republic of China”, we will retain the information on goods and services and transaction information for at least three years from the date of transaction completion.

7. Your Rights Regarding Your Personal Information

You have the rights granted to you under the “Personal Information Protection Law of the People’s Republic of China” in relation to personal information processing activities, including but not limited to:

Obtaining a copy of your personal information (right to copy)

Accessing, correcting and updating your personal information (right to access, right to correct, right to update)

Limiting and refusing our use and processing of your personal information (right to limit, right to refuse)

Opposing our use and processing of your personal information for direct marketing and other purposes based on “legitimate interests” (right to oppose)

Requesting the deletion of your personal information (right to delete)

At any time, withdrawing the consent previously given to us (right to withdraw consent)

Not complying with decisions made solely based on system automatic processing (right to reject automated decision-making)

You have the right to request that we transfer your personal information to the personal information processor of your choice (subject to specific conditions stipulated by the national cyberspace administration department) (right to transfer)

You have the right to obtain information about how we process your personal information and the processing of your personal information (right to know)

Other rights as stipulated by law

Complaining to the relevant government department regarding the processing of personal information by us

Filing a lawsuit against us in court

You can send us an email (subject line: “Personal Information Rights”) to exercise any of the above rights. Please provide your name, email address and identification. We will take measures to verify your identity. We may also enter into a contract with you, requiring you to provide certain information for verification. We will respond to your request within 15 days. We will respond to your above request free of charge, but within the scope permitted by law, we reserve the right to charge reasonable fees or not to act if the request is obviously unfounded or excessive.

8. Links to social media platforms and other websites

a.Social media platforms. Our website may contain other social media plugins. If you interact with these plugins, your personal information on our website may also be collected by these social media platforms without our deliberate provision. We have no control over these social media platforms, therefore we do not provide any support or make any statements for third-party websites/applications, nor are we responsible for their privacy practices or content. Please be sure to read the privacy policies of the social media platforms you interact with.

b.Other websites. Our website may also contain hyperlinks to other third-party websites/applications. These third-party websites/applications are not under our control or operation. Your personal information on our website may also be collected by these websites/applications without our intentional provision. The hyperlinks are provided for reference and convenience only. We do not offer any support or make any statements regarding third-party websites/applications, nor are we responsible for their privacy practices or content. Please be sure to read the privacy policies of any website/applications you visit before accessing them or providing your personal information.

9.Protection of Minors’ Privacy

We are very concerned about the safety of minors when using the Internet. Our services and websites are not targeted at minors, and we only accept applications for membership from adults aged 18 or above. Therefore, we will not deliberately collect personal information of minors. Before minors disclose their personal information to us, they should obtain the consent of their parents or other guardians. If we learn that the personal information of minors was collected without the consent of parents or other guardians, we will immediately delete such information from our files and suspend and terminate the registration account/member status of the minor. If you are concerned about your child’s use of our website, we recommend that you use web filtering technology to monitor your child’s access to our website. If you learn that your child has provided personal information to us without your consent, please send an email to remind us. The subject of the email should be “Protection of Minors’ Privacy”. 

10. Cookies

Please refer to SOMOSTEL’s “Cookies Policy” 

11. Changes to this privacy notice

SOMOSTEL may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately. Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you.

12. Questions and Concerns / Contact Us

If you have any questions, doubts, complaints, feedback or suggestions regarding this policy, please send us an email. We will do our best to respond to your request as soon as possible and address your concerns.